Version number: 1.0
Effective date: 29.11.2024
1. Introduction
1.1 This website is owned and operated by Design Online Limited. Our company information is at the end of this document.
1.2 Please read these terms and conditions carefully. They replace any previous versions.
1.3 These terms and conditions are a contract between you and us covering use of our website. The sale of goods via our website is subject to separate terms and conditions.
1.4 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
2. Changes to the terms and conditions
2.1 We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the new terms if you continue to use our website following the effective date shown.
3. Things you can’t do on our site
3.1 You agree not to do any of the following in connection with our website:
3.1.1 break the law or infringe anyone else’s rights;
3.1.2 send, store, display or link to unlawful, infringing or otherwise inappropriate content;
3.1.3 victimise or harass other people;
3.1.4 use offensive, obscene, abusive, discriminatory or other inappropriate language or images;
3.1.5 deceive or mislead anyone;
3.1.6 provide any information that includes someone else’s personal information unless that person is 18 years or over and you have obtained their written consent or you are otherwise legally permitted to do so;
3.1.7 impersonate anyone;
3.1.8 use our website to help you compete with us or to infringe our rights;
3.1.9 disrupt our website, e.g., spam, viruses or phishing;
3.1.10 interfere with or damage our website or gain unauthorised access to any part of our system, data, passwords or otherwise;
3.1.11 intercept or modify communications;
3.1.12 impose an unreasonable load on our website;
3.1.13 get around any security features including those designed to stop copying of content; or 3.1.14 attempt, encourage or assist any of the above.
4. Content
4.1 If you provide content, you are responsible for it. You agree that you have (and will keep) all rights needed to enable us to use it in accordance with these terms and conditions.
4.2 If you post a review, rating or comment you promise that it is your independent, honest, genuine opinion.
4.3 We cannot guarantee that any general guidance or similar information that we may make available on our website is accurate or up to date or relevant to you. You rely on it at your own risk.
4.4 We are allowed (without telling you) to reject, suspend, alter, remove or delete content for any reason and to disclose to the police or other relevant authorities or to a complainant any content or behaviour provided we are legally permitted to do so.
5. Other peoples’ websites / advertising / services
5.1 We may display other peoples’ services, advertising and /or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.
6. Your personal information – see our privacy policy
6.1 You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time.
7. Functioning of our website
7.1 We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability (a) to suspend the website for repair, maintenance, improvement or other technical reason and (b) to make changes to our website.
8. Your account
8.1 If we permit you to create an account on our website, this is for your personal use only and is non-transferable. You must not allow anyone else to use your account. You agree to take reasonable care to keep your login information confidential and to tell us immediately if there is any apparent breach of security such as loss or misuse of a password. You are responsible for other people who use your account or identity (unless and to the extent that we are at fault).
8.2 We are entitled at any time for any reason and with or without notice to close your account on our site.
9. Restrictions on our legal responsibility – very important
9.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce this agreement.
9.2 If you are a Consumer, subject to the above we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
9.2.1 there is no breach of a legal duty owed to you by us or by any of our employees or agents;
9.2.2 such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
9.2.3 (and to the extent that) such loss or damage is your fault, e.g, by not complying with this agreement; or
such loss or damage relates to a business.
9.3 If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.
9.4 The following clauses apply only if you are a business:
- 9.4.1 To the fullest extent allowed by law, you and we exclude all terms, conditions, warranties and representations howsoever arising, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
- 9.4.2 Subject to the first paragraph in this section (“Nothing in this agreement…”), we shall under no circumstances whatever be liable under or in connection with this agreement, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, for any:
- special, indirect or consequential losses; or
- loss of profit; loss of data; loss of use; loss of production; loss of contract; loss of opportunity; loss of savings; or harm to reputation or loss of goodwill; or
- indirect, consequential or special losses. - 9.4.3 You agree to indemnify us against all claims and liabilities arising out of or in connection with your use of the website and/or breach of this agreement.
10. Intellectual property rights
10.1 We or our suppliers or partners own the IP in all material used on or in connection with our website. You may view such material on your device for your private personal, non-commercial and (if you are a business) your internal business use only. You must not otherwise use such material including by copying, publishing, selling or altering it or taking extracts from it unless we give you specific written permission.
10.2 Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.
10.3 For example, competitors must not copy product images, descriptions or information for use when selling the same or other products.
11. English law
11.1 These terms and conditions are governed by English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law.
12. General
12.1 We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. We may transfer this agreement to someone else but this will not affect your rights or obligations. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise.
13. Complaints
13.1 If you have any complaints, please contact us via the contact details shown below.
14. Company information
14.1 Company name: Design Online Limited
14.2 Trading name: Design Online Limited
14.3 Country of incorporation: England and Wales.
14.4 Registered number: 12974144
14.5 Registered office and trading address: Paulton House Old Mills, Paulton, Bristol, BS39 7SX, UK
14.6 Contact information: [email protected]
14.7 VAT number: 373504794
