Shipping
Shipping is FREE on orders over $150 and costs $15 for orders under $150.
Shipping lead time varies by item and timescale information is available on each product page.
For most items, a signature will be required on receipt of the item, with the exception of fabric and wallpaper samples.
Samples
Shipping of samples to all locations in the US costs $10 and takes 2-7 working days.
Made to measure items
Made to measure items will take longer due to the allowance of making time.
The current lead time on made to measure items is 6-8 weeks.
Returns
Returns policy
We always recommend ordering samples of fabrics and wallpapers before placing an order. Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.
You have 30 days after delivery to return an item to us if it is eligible for return. Items must be returned undamaged and in their original packaging.
You can see specific returns conditions for each product on individual product pages. The following is a general guide per product category:
- Wallpaper. Unopened rolls of wallpaper may be returned (except when made to order). We cannot accept returns of any opened rolls.
- Fabric. Lengths of fabric are cut to order, and so are not returnable for lengths under 6 yards. For lengths over 6 yards we are able to accept returns of fabric, but this will be subject to a restocking fee of 25%.
- Made to measure Drapes, Shades and Pillows. These items are made to order, and so are not returnable. We cannot accept returns due to incorrect measurements supplied to us.
How to return an item
Please email us with your order number and details of the items you would like to return. Please wait for confirmation from us before returning your items.
Goods are your responsibility until they reach our warehouse, so please make sure they are well packed. We recommend using a delivery service which requires a signature to ensure that you have proof of return. The cost of returning an item is at your expense.
Once we have received your returned items we will email you to confirm receipt, and confirm any refund due.
Once we have processed a refund we will confirm this to you by email. The exact timing of when you receive the refund depends on your card issuer, our payment providers will pass funds back to your card issuer within 1 working day, but it will then typically take a few more days before funds are allocated by your card issuer to your account. Typically, refunds take 3-5 days after we receive the item.
