Terms and conditions

 

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Terms and conditions for the sale of goods

Version number: 1.0

Effective date: 16.08.2024

 

1.    Introduction

1.1    This website is operated by Design Online Limited on behalf of Sanderson Design Group Brands Limited (“Sanderson”). These terms apply to all sales of Sanderson products (referred to as “goods” in these terms and conditions) to Consumers via the www.wmorrisandco.com/uk website (the “Site”). Our company information is below:

Company information

Company name: Sanderson Design Group Brands Limited
Trading name: Morris & Co
Country of incorporation: England and Wales.
Registered number: 01167325
Registered office address: Voysey House, Sandersons Lane, London, United Kingdom, W4 4DS
VAT number: 419087636

Contact information: 

Email address to contact us: [email protected]
Telephone number to contact us: 020 4552 3552

1.2    Please read these terms carefully. They apply when you buy any goods via the Site (there are separate terms which apply to your use of our Site.) [These terms are available in the English language only.]

1.3    Where we refer to “Consumer” in these terms we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession. If you are shopping on the Site you agree that you are shopping as a Consumer. The products purchased on the Site cannot be used for commercial purposes.

1.4    We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing in these terms affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

1.5    You understand that by placing an order on the Site, you are accepting these terms and you agree that these terms will apply to your order and the contract between you and us in relation to your purchase of the goods.


1.6    We may change these terms at any time. Please check the version of these terms which are on the Site before you place your order carefully as these terms may have changed since you placed your last order. 

 

2.    Minor variations in goods

2.1    You acknowledge that most of our goods are dyed and that batches can vary slightly in colour and shade. Therefore, we do not guarantee that the colour or shade of any goods will be identical to any previous order or to any sample or to the way that the goods are displayed on the Site. Also, due to the print design of some pattern fabrics, it may be that any sample despatched does not include the full range of colours or pattern design.

2.2    The labelling or packaging of the goods you receive may differ from the images of these which you see on our Site.

 

3.    Your order

THIS SECTION DEALS WITH YOUR ORDER AND TELLS YOU HOW AND WHEN YOU BECOME LEGALLY BOUND BY A CONTRACT WITH US
3.1    Your order on the Site is an offer to buy goods from us.

3.2    You can place your order by using the ordering process on our Site. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Pay Now” button. This process permits you to check and amend any mistake before making an order by using the change function and/or the internet browser back button. 

3.3    You must ensure that your order and any other information you supply to us is correct and you must tell us immediately after placing an order if there are any changes you want to make to the order. 

3.4    After you have clicked on "Pay Now", this does not mean that Sanderson has accepted your order, only that your order has been received by Sanderson.  A contract between you and Sanderson will come into effect when you receive an email from Sanderson to confirm your order. We will also send you a further email once the goods you have ordered have been dispatched. 

3.5    We are not obliged to supply any goods which are unavailable, even if we have entered into a legally binding contract with you. We will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged. 

3.6    If we are making or supplying the goods to measurements you provide, you are responsible for making sure those measurements are correct.

 

4.    Right to cancel (cooling off) 

IN SHORT: CONSUMERS MAY HAVE THE RIGHT TO RETURN UNWANTED GOODS WITHIN 30 DAYS OF DELIVERY.
4.1    If you are a Consumer living in the United Kingdom or the “European Economic Area”, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our Site.

4.2    There is no right to change your mind and cancel a contract for the supply of goods which have been made to your specifications such as made to measure items or goods which are clearly personalised or bespoke. 


4.3    For goods bought on the Site which are not made to your specifications and are not personalised, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. Please read APPENDIX 1 - RIGHT TO CANCEL (COOLING OFF) at the end of this document for further details of this right and what it includes/excludes.

 

5.    Payment and price

5.1    Payment is taken when you place your order by the means stated on our Site. We will not prepare the goods for dispatch and delivery until we have received full payment in cleared funds.

5.2    Our prices may change from time to time. The price for the goods you order is as stated on our Site in GBP (pound sterling) at the time you place your order. Any applicable VAT or sales tax is included in any price shown. We may change the amount of VAT charged if the VAT rate changes and this will be included in the price shown on the Site.

5.3    Delivery costs are charged in addition to the price at the rate shown on our Site at the time you place your order. These will depend on the delivery method chosen. Our charges are inclusive of customs or import duties.

5.4    If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we dispatch the goods for delivery. If we do tell you that we have mis-priced an item, then you can decide if you want to order the item at the right price but, if you do not, we will provide a full refund of any payments already made.

5.5    If any amount due to us is unpaid, or unjustifiably charged back (for example by your credit card provider), we may cancel the contract between us for the relevant order by notifying you (including by email), and we would then not be required to provide you with the goods ordered (and if we had already done so, you would be required to return those goods to us). 

 

6.    Our right to reject orders

6.1    Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, as stated on our Site or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

 

7.    Discount codes

THIS SECTION TELLS YOU HOW YOU ARE ALLOWED TO USE DISCOUNT CODES ON OUR WEBSITE
7.1    We may offer discount codes from time to time. All discount codes provide a discount which is applied to the price of the item excluding delivery charges. Such codes are not transferrable or redeemable for cash. Unless otherwise stated, any discount codes: 
(1) are only available for new orders placed on the Site (they cannot be applied to previous orders already placed); 
(2) cannot be used retrospectively; 
(3) can only be redeemed once per customer; and 
(4) expire after 12 months. 

You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.
7.2    We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

 

8.    Delivery

THIS SECTION SETS OUT OUR AND YOUR RESPONSIBILITIES IN CONNECTION WITH DELIVERY
8.1    Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.

8.2    Delivery is only to the countries we specify and is otherwise subject to any restrictions on our delivery page. 

8.3    Unless otherwise stated, delivery dates given on our Site are estimates only. We are not responsible to you for any losses arising from a delay in delivery (a) to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions and this has caused a delay.

8.4    You agree to alert us in advance to any access restrictions. 

8.5    If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. We may contact you in order to ask why the delivery was unsuccessful. If the delivery company returns the item to us because they have been unable to deliver it, and the delivery company has not been at fault, we are allowed to cancel the contract, in which case we will refund the price paid but excluding the delivery charge.


9.    Risk and ownership

9.1    You become responsible for the goods once you have physically received the goods following delivery to you or to somebody identified by you to take possession of the goods.

9.2    You become owner of the goods on delivery of the goods as long as we have received payment of the price plus delivery charges in full.

 

10.    What to do if there is something wrong with your goods

10.1    If you think there is something wrong with the goods, you must contact our Sanderson Customer Service team. 

10.2    Where there is something wrong with your goods and you have contacted the Sanderson Customer Service team to report this, we will ask you for information as to what is wrong with the goods. We may ask you to send us photographs and to email us a description of what is wrong, and we may also ask you to return the goods to us (and we will arrange and pay for the return of the goods) for us to inspect them. If we agree that there is something wrong with your goods and the fault or damage in the goods wasn’t caused by your incorrect storage, handling or use of those goods , we will issue you with a refund for the price of the goods and any delivery charges you have paid within 14 days beginning on the day on which we agree you are  entitled to a refund. The refund will be made to you by the same means as payment for the goods, unless you agree otherwise. We will not charge any fee for issuing this refund. 

 

11.    Restrictions on our legal responsibility for goods – very important

THIS SECTION LIMITS OUR LEGAL RESPONSIBILITY IN VARIOUS WAYS AND MAKES YOU RESPONSIBLE FOR CERTAIN LOSSES WE SUFFER, E.G., IF YOU BREAK THE CONTRACT
11.1    Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. 

 

12.    Intellectual property rights

IN SHORT: YOU DON’T ACQUIRE ANY INTELLECTUAL PROPERTY RIGHTS IN THE GOODS
12.1    Your purchase of goods from us does not give you any right to use or exploit any intellectual property rights relating to the goods.

 

13.    Events outside our control

IN SHORT: WE AREN’T RESPONSIBLE FOR DELAYS RESULTING FROM EVENTS OUTSIDE OUR CONTROL
13.1    If our supply of your goods is delayed by an event outside our control we will contact you as soon as possible, and in any event no less than 7 days after the occurrence, to let you know and do what we reasonably can (if anything) to reduce the delay. We will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any goods you have paid for, but not received.

 

14.    Transferring this contract to someone else

IN SHORT: WE CAN PASS THIS CONTRACT TO SOMEONE ELSE BUT YOU NEED OUR PERMISSION TO DO LIKEWISE
14.1    We may transfer all or part of our rights or duties under this agreement to someone else provided we ensure that your rights under this agreement are not reduced by the transfer. We will tell you in writing if this happens. 

14.2    As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

 

15.    Our right to end the contract

15.1    We may end this contract at any time by writing to you if:
a)    you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods you have ordered;
b)    you do not, within a reasonable time, allow us to deliver the goods ordered to you.

15.2    If we end the contract in any of the situations set out in section 15.1 above and the manufacturing of the goods you have ordered has already started, we will provide you with a refund of sums you have paid but we may withhold from the refund a reasonable amount  to reflect the costs we have incurred in the part-manufacture of the products, so you may not get all your money back.

15.3    Ending this contract will not affect any existing rights and liabilities and all terms in this contract which are stated or intended to continue after termination will continue to apply.

 

16.    Privacy

IN SHORT: OUR PRIVACY POLICY APPLIES
16.1    You acknowledge and agree that we may process your personal information in accordance with the terms of our Privacy & Cookies policy which is subject to change from time to time. Please consult the Privacy & Cookies Policy for information on the processing of Consumer personal data.

 

17.    English law

IN SHORT: ENGLISH LAW APPLIES Orders placed under these terms are governed by English law and wherever you live you can bring claims against us in your local courts or in the English courts. We can claim against you in the courts of the country you live in.. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms affects your rights as a Consumer to rely on such mandatory provisions of local law.

 

18.    General

18.1.1    We may send all notices to you by email to the most recent email address you have supplied to us. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. 

 

19.    Complaints

19.1    If you have any complaints, please contact us via the contact details shown above and our customer service team will do their best to resolve any problems you have with us or our products.

APPENDIX 1 - RIGHT TO CANCEL (COOLING OFF)

THE FOLLOWING ONLY APPLIES IF YOU ARE A CONSUMER AND HAVE LEGAL RIGHT TO CANCEL THIS CONTRACT.

  1. You have the right to cancel this contract within 14 days without giving any reason if you are in the European Economic Area or in the United Kingdom.
  2. Our extended cancellation period will expire after 30 days from the date of delivery of the goods to you or a person, other than the carrier, identified by you to take possession of them.
  3. To exercise the right to cancel, you must inform us by email of your decision to cancel this contract by a clear statement. You may use the model cancellation form below, but it is not obligatory. The cancellation statement must include the order number and details of the cancelled item/s.
  4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

Effects of cancellation

  1. If you cancel this contract, we will reimburse to you all payments received from you, including the standard delivery costs. We do not refund any extra you have paid for express delivery or delivery at a particular time.
  2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (unnecessary means handling other than what is necessary to establish the nature, characteristics and functioning of the goods).
  3. We will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we receive back from you any goods supplied, or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.
      3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  1. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

 

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel the contract:

— To [dedicated email address], [email protected]:

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

— Ordered on [*]/received on [*],

  • Order number
  • Item cancelled

— Name of consumer(s),

— Address of consumer(s),

— Date

[*] Delete as appropriate

Website terms of use

Version number: 1.0

Effective date: 29.11.2024

 

1.    Introduction

1.1 This website is owned and operated by Design Online Limited. Our company information is at the end of this document.

1.2 Please read these terms and conditions carefully. They replace any previous versions.

1.3 These terms and conditions are a contract between you and us covering use of our website. The sale of goods via our website is subject to separate terms and conditions.

1.4 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

 

2.    Changes to the terms and conditions

2.1 We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the new terms if you continue to use our website following the effective date shown.

 

3.    Things you can’t do on our site

3.1 You agree not to do any of the following in connection with our website:
3.1.1 break the law or infringe anyone else’s rights;
3.1.2 send, store, display or link to unlawful, infringing or otherwise inappropriate content;
3.1.3 victimise or harass other people;
3.1.4 use offensive, obscene, abusive, discriminatory or other inappropriate language or images;
3.1.5 deceive or mislead anyone;
3.1.6 provide any information that includes someone else’s personal information unless that person is 18 years or over and you have obtained their written consent or you are otherwise legally permitted to do so;
3.1.7 impersonate anyone;
3.1.8 use our website to help you compete with us or to infringe our rights;
3.1.9 disrupt our website, e.g., spam, viruses or phishing;
3.1.10 interfere with or damage our website or gain unauthorised access to any part of our system, data, passwords or otherwise;
3.1.11 intercept or modify communications;
3.1.12 impose an unreasonable load on our website;
3.1.13 get around any security features including those designed to stop copying of content; or 3.1.14 attempt, encourage or assist any of the above.

 

4.    Content

4.1 If you provide content, you are responsible for it. You agree that you have (and will keep) all rights needed to enable us to use it in accordance with these terms and conditions.

4.2 If you post a review, rating or comment you promise that it is your independent, honest, genuine opinion.

4.3 We cannot guarantee that any general guidance or similar information that we may make available on our website is accurate or up to date or relevant to you. You rely on it at your own risk.

4.4 We are allowed (without telling you) to reject, suspend, alter, remove or delete content for any reason and to disclose to the police or other relevant authorities or to a complainant any content or behaviour provided we are legally permitted to do so.

 

5.    Other peoples’ websites / advertising / services

5.1 We may display other peoples’ services, advertising and /or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.

 

6.    Your personal information – see our privacy policy

6.1 You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time.

 

7.    Functioning of our website

7.1 We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability (a) to suspend the website for repair, maintenance, improvement or other technical reason and (b) to make changes to our website.

 

8.    Your account

8.1 If we permit you to create an account on our website, this is for your personal use only and is non-transferable. You must not allow anyone else to use your account. You agree to take reasonable care to keep your login information confidential and to tell us immediately if there is any apparent breach of security such as loss or misuse of a password. You are responsible for other people who use your account or identity (unless and to the extent that we are at fault).

8.2 We are entitled at any time for any reason and with or without notice to close your account on our site.

 

9.    Restrictions on our legal responsibility – very important

9.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce this agreement.

9.2 If you are a Consumer, subject to the above we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
9.2.1 there is no breach of a legal duty owed to you by us or by any of our employees or agents;
9.2.2 such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
9.2.3 (and to the extent that) such loss or damage is your fault, e.g, by not complying with this agreement; or
such loss or damage relates to a business.

9.3 If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

9.4 The following clauses apply only if you are a business:

    1. 9.4.1 To the fullest extent allowed by law, you and we exclude all terms, conditions, warranties and representations howsoever arising, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
    2. 9.4.2 Subject to the first paragraph in this section (“Nothing in this agreement…”), we shall under no circumstances whatever be liable under or in connection with this agreement, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, for any:
    3. special, indirect or consequential losses; or
      - loss of profit; loss of data; loss of use; loss of production; loss of contract; loss of opportunity; loss of savings; or harm to reputation or loss of goodwill; or
      - indirect, consequential or special losses.
    4. 9.4.3 You agree to indemnify us against all claims and liabilities arising out of or in connection with your use of the website and/or breach of this agreement.

 

10.    Intellectual property rights

10.1 We or our suppliers or partners own the IP in all material used on or in connection with our website. You may view such material on your device for your private personal, non-commercial and (if you are a business) your internal business use only. You must not otherwise use such material including by copying, publishing, selling or altering it or taking extracts from it unless we give you specific written permission.

10.2 Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.

10.3 For example, competitors must not copy product images, descriptions or information for use when selling the same or other products.

 

11.    English law

11.1 These terms and conditions are governed by English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law.

 

12.    General

12.1 We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. We may transfer this agreement to someone else but this will not affect your rights or obligations. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise.

 

13.    Complaints

13.1 If you have any complaints, please contact us via the contact details shown below.

 

14.    Company information

14.1 Company name: Design Online Limited
14.2 Trading name: Design Online Limited
14.3 Country of incorporation: England and Wales.
14.4 Registered number: 12974144
14.5 Registered office and trading address: Paulton House Old Mills, Paulton, Bristol, BS39 7SX, UK
14.6 Contact information: [email protected]
14.7 VAT number: 373504794